During pre-launch
Live checkout is disabled. You do not need to pay to browse this website or enquire about NOV. Sandbox checkouts, if enabled for testing, do not represent real payments and do not activate service access.
If you were charged before access was activated
Contact us with the order reference and the account email used for checkout. If a real payment was taken but NOV access cannot be provided, we will arrange a refund after verifying the payment. Do not email full card numbers, security codes, or passwords.
Duplicate or incorrect charges
Report a suspected duplicate charge, incorrect amount, or unrecognized NOV payment to sales@nov.lt. We will investigate the provider records and correct confirmed billing errors. A requested or pending refund is not the same as a completed refund.
Future monthly renewals
Automatic recurring debits are not enabled in this version. You may decline a future renewal payment. If recurring billing is introduced later, the renewal terms and cancellation process must be disclosed and agreed before automatic charges begin.
After service activation
Any additional refund conditions for a live service will be presented before live subscriptions open. Cancellation and refunds do not remove any mandatory rights you have under applicable law. We make no guarantee of sales, replies, or revenue from prospecting.
Processing and support
Verified refunds are handled through the payment provider’s supported process. The time until money appears in an account depends on provider and bank processing; we do not promise an unverified settlement date. For help, include the reference, payment date, and a short description of the issue.